How do I sign up for Prahsys payment processing?
You can sign up through your EHR platform if they are integrated with Prahsys or by contacting our sales team. You will need to complete an application and undergo a quick verification process.

What documents are required to set up my account?
Typically, we require a valid business license, a government-issued ID, a voided check or bank letter, and a completed W-9 form. Additional documentation may be required depending on your business type. Done through what product?

How long does it take to activate my account?
Most accounts are activated within 24-48 hours after completing the onboarding process and verification.

What payment methods does Prahsys support?
We support credit cards, debit cards, ACH bank transfers, digital wallets (Apple Pay, Google Pay), Pay by link, Tap to pay. Security measures supported through

Card tokenization.

When will I receive my funds after a transaction?
Standard deposits take 1-2 business days. For same-day or next-day funding, additional fees may apply.

What should I do if a transaction is declined?
Check the error message on your terminal or online dashboard. If the issue persists, confirm with the cardholder’s bank or contact Prahsys support.

How can I issue a refund?
You can process refunds through your Prahsys dashboard under the “Transactions” tab. Refunds usually take 3-5 business days to appear on the patient’s statement.

Is there a way to set up recurring payments?
Yes, our system allows you to set up automated recurring payments for patients on payment plans.

What are the processing fees for transactions?
Prahsys provides a fixed fee of 2.9% + $0.49.
Prahsys offers transparent pricing with no hidden charges. Any additional fees (e.g., chargeback fees, expedited payouts) will be disclosed upfront.

How do I check my monthly fees?
You can view your billing details in the “Billing & Fees” section of your merchant dashboard.

What should I do if a patient disputes a charge?
If a chargeback occurs, you will be notified via email. You can respond through your Prahsys dashboard by providing supporting documentation.

How long do I have to respond to a chargeback?
You typically have 7-14 days to respond. If no response is received, the funds may be returned to the patient.

How can I reduce chargebacks?
Ensure clear communication about pricing, provide itemized receipts, and maintain strong patient documentation.

My card reader/terminal isn’t working. What should I do?
Try the following steps:

Can I use my existing payment terminal with Prahsys?
Prahsys supports select third-party terminals. Contact support to check compatibility.

How do I order additional payment terminals?
You can request new terminals through your merchant dashboard or by contacting your account manager.

Is Prahsys PCI compliant?
Yes, Prahsys follows PCI-DSS compliance standards to protect payment data.

How do I prevent fraud on my account?
Enable fraud detection settings in your dashboard, require CVV verification, and regularly review transactions for suspicious activity.

What should I do if I suspect fraudulent activity?
Contact Prahsys support immediately to investigate and take necessary action.

How do I update my business information or bank account details?
Log into your dashboard and navigate to “Account Settings” to make updates. For bank changes, verification may take 1-2 business days.

How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions to reset your password via email.

How do I contact Prahsys support?
You can reach us via:

📞 Phone: [+1 (833) 222 6834]
📧 Email: [[email protected]]
💻 Live Chat: Available in the Prahsys dashboard
🕘 Support Hours: 24 hours / 6 days a week / Monday - Saturday

Can I accept payments from multiple locations under one account?
Yes, Prahsys supports multi-location payments. You can manage all locations from a single dashboard, but each location may require a separate terminal.

How do I set up installment payment plans for patients?
You can create custom payment plans in your Prahsys dashboard under the “Recurring Payments” section. This allows you to schedule automated payments for patients over time.

Does Prahsys support tipping for payments?
Yes, tipping can be enabled on your terminal or online payment interface. Contact support if you need help setting this up.

Can I send digital invoices to patients?
Yes, Prahsys offers invoicing through the merchant dashboard, allowing you to send bills via email or SMS.

Which EHRs and Practice Management Systems does Prahsys integrate with?
We currently integrate with DentiMax EHR. More EHR integrations to come. Contact us to check compatibility with your system.

Can I integrate Prahsys payments into my website or patient portal?
Yes! We offer APIs and hosted payment pages to seamlessly integrate payments into your website or patient booking portal.

Does Prahsys support QuickBooks integration?
Yes, you can sync transactions with QuickBooks Online for easy accounting and reconciliation.

Is Prahsys HIPAA compliant?
Yes, we are fully HIPAA-compliant to protect patient payment data.

Does Prahsys provide a Business Associate Agreement (BAA)?
Yes, we provide a BAA for healthcare providers to ensure compliance with HIPAA regulations.

How does Prahsys handle PCI compliance for merchants?
We automatically encrypt and tokenize payment data to meet PCI-DSS Level 1 security standards.

Can Prahsys help with tax reporting?
Yes, we provide IRS-compliant 1099-K forms for merchants processing over the threshold amount required by tax regulations.

Why are my transactions not appearing in my dashboard?
Try the following:

Why is my terminal not connecting to Wi-Fi?
Ensure the Wi-Fi network is active, restart the terminal, and verify your network settings. If issues persist, try an Ethernet connection or contact support.

My patient was charged twice. How do I fix this?

My deposits are delayed—what should I do?

Why did my transaction fail?
Common reasons include:

Can I add multiple users to my merchant account?
Yes, you can add multiple staff members with different permission levels for security purposes.

How do I close my Prahsys merchant account?
Contact our merchant support team to initiate the account closure process. There are no termination fees, but ensure all pending transactions are settled before closing.

How do I update my business name or ownership details?
Submit a Change of Ownership request through your dashboard and provide updated legal documents for verification.

Can I switch from another payment processor to Prahsys?
Yes! We can assist with migrating your payment processing and setting up your new system without service interruptions.

Does Prahsys offer customer support for patients?
No, patients should contact the merchant (your business) for payment-related questions. However, we can assist merchants with resolving disputes.

Can I set up automatic payment reminders for patients?
Yes, you can enable automated SMS/email reminders for upcoming payments.

Does Prahsys support Buy Now, Pay Later (BNPL) options?
We are exploring BNPL options—stay tuned for updates!

Can I offer cash discounts through Prahsys?
We are exploring cash discount options - stay tuned for updates!

Does Prahsys offer analytics and reporting?
Yes, we provide detailed transaction reports, revenue insights, and financial analytics to help manage your business.

Can I request custom features for my payment processing setup?
Yes! We continuously improve our platform and welcome feature requests from merchants.

Need More Help?

💬 Contact Prahsys Merchant Support:
📞 Phone: [+1 (833) 222 6834]
📧 Email: [[email protected]]
💻 Live Chat: Available in the Prahsys dashboard
🕘 Support Hours: 24 hours / 6 days a week / Monday - Saturday