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How to Get Support in Prahsys Merchant Dashboard

Video tutorial: chat with Prahsys AI or our US-based team, request a feature or report a bug, browse the Support Center, and call or email us, with quick steps and a full transcript.

Learn how to get help from Prahsys: chat with us, request a feature or report a bug, browse the Support Center, and call or email our team.


What This Video Covers

  • Chatting with us — Ask Prahsys AI a question any time, 24/7, or talk to a person on our US-based team.

  • Requesting a feature or reporting a bug — Share an idea from Feature Request, or tell us what went wrong with Report A Bug.

  • Browsing the Support Center — Search our help center, or browse step-by-step guides and video tutorials by topic. Learn more →

  • Calling or emailing our team — Reach our US-based team by phone or email during standard business hours, six days a week.

Video Transcript

Welcome to Prahsys Tutorials. In this tutorial, you'll learn how to get help from Prahsys: chat with us, request a feature or report a bug, browse the Support Center, and call or email our team.

Help is always one click away. You'll find it under Support in the sidebar, and in the chat bubble at the bottom of every page. Click the chat bubble, then Send us a message. Prahsys AI is trained on everything in our help center, so it can answer most questions right away, 24/7. Pick a topic to start: I have a question, I found a bug, I want to ask for a new feature, or Talk to a person. Talk to a person connects you with our US-based team, during standard business hours, six days a week. You can also ask the AI for a person at any time. Let's try it. Choose I have a question, type it in your own words, and send it. In a few seconds, Prahsys AI replies with the steps, plus a link to the matching guide in our help center. Every conversation is saved under Messages, so you can pick up where you left off, or come back to an answer later.

Have an idea? Click Feature Request. It opens a chat with Prahsys AI. Choose I want to ask for a new feature, and tell us what would make your day easier. If something isn't working, click Report A Bug. Describe what went wrong and what you expected, and add a screenshot if it helps. Your name and email are attached for you, so just click Send Bug Report.

Support Center opens our help center in a new tab. You can also go there directly at help.prahsys.com. Search for what you need, or browse step-by-step guides and video tutorials, sorted by topic.

Prefer to talk? Call us at 1 (833) 222-6834, or email [email protected]. Our US-based team is here during standard business hours, six days a week, and Prahsys AI is always on in your dashboard, 24/7. That's how to get help from Prahsys. Thanks for watching Prahsys Tutorials.


Quick Steps

Chat with us

  1. Click the chat bubble in the bottom-right corner of any page, then click Send us a message.

  2. Pick a topic: I have a question, I found a bug, I want to ask for a new feature, or Talk to a person.

  3. Type your question in your own words and send it. Prahsys AI replies in a few seconds with the steps and a link to the matching help article.

  • Prahsys AI — Trained on everything in our help center, and available 24/7.

  • Talk to a person — Connects you with our US-based team during standard business hours, six days a week. You can also ask the AI for a person at any point in the conversation.

  • Messages — Every conversation is saved under the Messages tab, so you can pick up where you left off.

Request a feature or report a bug

  • Feature Request — Click Feature Request under Support in the sidebar. A chat with Prahsys AI opens. Choose I want to ask for a new feature and describe your idea.

  • Report A Bug — Click Report A Bug under Support in the sidebar. Describe what went wrong and what you expected, add a screenshot if it helps, and click Send Bug Report. Your name and email are attached for you.

Browse the Support Center

  1. Click Support Center under Support in the sidebar. Our help center opens in a new tab. You can also go there directly at help.prahsys.com.

  2. Search for what you need, or browse step-by-step guides and video tutorials, sorted by topic.

Call or email our team

Our US-based team is available during standard business hours, six days a week. Prahsys AI is available in your dashboard 24/7.


Need Help? Contact Prahsys Support at [email protected] or call 1 (833) 222-6834.

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