Video Tutorial
Video Transcript
Video Transcript
Hello, and welcome to Prahsys. In this video, I'm going to walk you through the entire Prahsys Merchant Dashboard from top to bottom. Everything you need to know to start taking payments, managing your team, and getting support. We're looking at the Dashboard right now. This is the first thing you see when you log in. It's your payment analytics hub for the selected time period. And right now, it's showing this week, with no activity yet because we're starting fresh. On the left side, you have your full navigation. At the top, under Platform, you've got Dashboard, Team, and Settings. Under Merchant, you've got Payments, Customers, Disputes, and PCI Compliance. And at the bottom, Support Links, Support Center, Feature Requests, and Report a Bug. We'll come back to all of these.
Understanding the Dashboard
The Prahsys Merchant Dashboard is your central hub for managing payments, viewing analytics, and accessing all the tools your office needs. Here's how the left navigation is organized:
Platform
Dashboard — Payment analytics for the selected time period
Team — Add and manage user accounts for your office
Settings — Configure payment methods, receipts, and business details
Merchant
Payments — Full searchable list of every transaction
Customers — Customer profiles and payment history
Disputes — Manage any disputed transactions
PCI Compliance — Annual payment security compliance tools
Support
Support Center — Links directly to help.prahsys.com
Feature Request — Submit ideas for new features
Report a Bug — Report any issues you encounter
The main dashboard area displays payment analytics for your selected time period. Six summary cards across the top show your revenue breakdown, and full transaction detail lists appear below them. Everything updates dynamically based on the date range you select.
Need Help? Contact Prahsys Support at [email protected] or call 1 (833) 222-6834.
