Chargebacks occur when a patient disputes a charge, prompting a reversal of the transaction. Prahsys provides tools and guidance to help merchants manage and minimize chargebacks efficiently.
Handling Chargebacks
When a chargeback is filed, Prahsys sends an email notification to the merchant. The dispute can be addressed through the Prahsys dashboard by submitting supporting documentation, such as receipts, signed agreements, or proof of service. Merchants typically have 7-14 days to respond. If no action is taken within this period, the funds may be returned to the patient automatically.
Chargeback Resolution Process
Winning a Chargeback: If the merchant provides sufficient evidence and wins the dispute, the disputed funds are returned, and the $25 chargeback fee may be waived.
Losing a Chargeback: If the dispute is unsuccessful, the amount in question is permanently deducted from the merchant's account, and the chargeback fee applies.
Preventing Chargebacks
To minimize the risk of disputes, Prahsys recommends the following best practices:
Clearly communicating pricing and policies to patients.
Providing detailed receipts or invoices for every transaction.
Maintaining thorough patient records and signed agreements.
Using fraud prevention tools such as card verification (CVV) and address verification (AVS).
Processing refunds promptly when necessary to resolve issues before they escalate into chargebacks.
Managing Chargebacks Effectively
Prahsys provides a chargeback management dashboard where merchants can track disputes in real-time under the "Disputes" section of the Merchant Portal. If chargebacks occur frequently, Prahsys may review the merchant account and implement additional security measures.
Chargeback Protection and Support
Prahsys offers tools to monitor disputes and minimize fraudulent claims. If a chargeback appears to be fraudulent or unjustified, merchants can submit transaction records, proof of service, or patient authorization documents for review. Additionally, issuing a refund before a chargeback is officially filed can prevent unnecessary disputes.
If chargebacks become a recurring issue, merchants should reassess their payment policies, patient agreements, and fraud prevention strategies. Prahsys support is available to provide guidance on reducing chargeback risks and strengthening transaction security.