Payment Processing & Transactions
Prahsys offers a comprehensive payment processing solution with support for multiple payment methods, ensuring seamless transactions for healthcare providers and their patients. Supported payment methods include credit cards, debit cards, ACH bank transfers, digital wallets (Apple Pay, Google Pay), Pay by Link, and Tap to Pay. Security measures such as card tokenization enhance protection against fraud.
Transaction Funding and Refunds
Standard deposits take 1-2 business days, with same-day or next-day funding available for an additional fee. Refunds can be processed through the Prahsys dashboard under the "Transactions" tab and typically take 3-5 business days to reflect on the patient’s statement. Partial refunds can also be issued, with adjustments recorded in transaction reports. Transactions in a "Pending" state can be voided before settlement.
Managing Transactions and Chargebacks
If a transaction is declined, users should check the error message on the terminal or online dashboard. If the issue persists, confirmation with the cardholder’s bank or contacting Prahsys support may be necessary. In the case of a chargeback, users will receive a notification and can respond with supporting documentation through the Prahsys dashboard. The support team is available to guide users through the dispute resolution process.
Recurring Payments and Remote Payments
Automated recurring payments are available for patients on payment plans, simplifying payment collection. The Pay by Link feature allows providers to send secure payment links via text or email, enabling patients to make remote payments conveniently.
Transaction Limits and Contactless Payments
Transaction limits vary based on business type and processing history. Requests for higher transaction limits can be made through Prahsys support. Tap to Pay functionality is available on compatible terminals, allowing patients to pay using their mobile devices or contactless cards.
Payout Tracking and Delayed Deposits
The Prahsys Merchant Portal provides real-time tracking of payouts, settlements, and processing fees under the "Reports" section. If a deposit is delayed, users can check payout status in the dashboard or contact Prahsys support for further assistance.
Fraud Prevention and Security Measures
Prahsys offers robust fraud prevention tools, including card tokenization, encryption, PCI compliance, fraud detection, and chargeback management. These measures help safeguard transactions and reduce fraud risks.
Customizing Payment Settings
Gratuity (tips) and surcharges for card payments can be enabled through Prahsys settings, in accordance with business needs and local regulations. Payment processing is also supported across multiple office locations under a single Prahsys account, with centralized reporting and transaction tracking for efficient financial management.