Here is an overview of key account management features and processes for Prahsys merchants.

Prahsys allows you to add multiple users to your merchant account, each with customized permission levels for security purposes. You can assign different access rights, such as view-only access or full administrative privileges, to control who has access to specific features and settings within your account.

To close your Prahsys merchant account, contact our merchant support team to initiate the closure process. There are no termination fees; however, make sure all pending transactions are settled before proceeding. Once your account is closed, it cannot be reopened, and any remaining balances will be refunded or processed according to our policies.

If you need to update your business name or ownership information, submit a Change of Ownership request through your dashboard. You will be required to provide updated legal documents such as a new business license, articles of incorporation, or other necessary documentation to verify the changes.

Prahsys supports a seamless transition if you're switching from another payment processor. Our team will assist in migrating your payment processing services to Prahsys without service interruptions. We'll guide you through the entire setup process to ensure a smooth and efficient transition.

Patients should contact your business directly for any questions related to payments. However, Prahsys provides merchant support to assist with issues such as resolving disputes, processing chargebacks, and handling technical problems related to the payment system.

If you need additional features such as custom reporting, higher processing limits, or more payment gateways, you can upgrade your merchant account. Contact our support team for details on available service tiers and to request an upgrade.

You can easily update your contact information through your merchant dashboard. Navigate to the Account Settings section, where you can change your email, phone number, and billing address. All updates will be immediately reflected in your account.

Prahsys allows you to enable multiple payment methods, including credit cards, debit cards, ACH, and digital wallets. To manage your payment options, go to the Payment Settings section of your dashboard, where you can add or remove payment methods as needed.

If you believe a transaction fee is incorrect or if you're experiencing an issue with a charge, you can submit a dispute directly through your merchant dashboard or contact Prahsys support for assistance. Our team will review the dispute and work to resolve the issue promptly.

You can manage user permissions and assign roles to your team members within your account settings. The system allows you to define access levels for each user, such as view-only access, full administrative access, or specific roles (e.g., admin, accountant, support staff). This ensures that only authorized personnel have access to sensitive account features.

For any further assistance with your account management needs, please contact Prahsys support.