Prahsys provides reliable, secure, and easy-to-use payment terminals to support seamless transactions for medical practices. Below is a comprehensive guide to troubleshooting, device setup, and hardware management.
Troubleshooting Payment Terminals
If a Prahsys payment terminal is not working properly, follow these steps:
Ensure the device is powered on and connected to Wi-Fi or Ethernet.
Restart the device by turning it off and then back on.
Check for software updates through the Prahsys dashboard.
Verify that all cables and connections are secure.
If the issue persists, contact Prahsys support for further assistance.
Device Compatibility & Ordering Additional Terminals
Prahsys supports select third-party payment terminals. Merchants can contact Prahsys support to verify whether an existing device is compatible with the system. Additional terminals can be ordered directly through the Prahsys Merchant Dashboard or by reaching out to an account manager.
Types of Payment Terminals Available
Prahsys offers a range of EMV-compliant, contactless-enabled terminals, including:
Countertop Terminals – Ideal for in-office payments.
Wireless Mobile Terminals – Designed for flexibility and portability.
Tap-to-Pay Devices – Supports digital wallet payments like Apple Pay and Google Pay.
Setting Up a Prahsys Payment Terminal
Power on the device and connect it to Wi-Fi or Ethernet.
Log in using merchant credentials.
Follow on-screen instructions to activate the terminal.
Run a test transaction to confirm proper processing.
Payment Options Supported
Prahsys payment terminals accept all major credit and debit cards, as well as contactless payments, including Apple Pay, Google Pay, and Tap to Pay, ensuring a smooth checkout experience for patients.
Updating Terminal Software
To maintain optimal performance, regularly check for software updates:
Navigate to the settings menu on the terminal.
Select “Check for Updates” under software settings.
If an update is available, follow the prompts to install it.
Restart the terminal after the update is complete.
Managing Connectivity Issues
If a payment terminal loses connection:
Check the Wi-Fi or Ethernet connection.
Restart both the device and the router/modem if necessary.
For mobile terminals, ensure a strong cellular signal.
Contact Prahsys support if connectivity problems persist.
Receipt Printing & Digital Options
Prahsys terminals support receipt printing on devices with built-in thermal printers. Alternatively, merchants can send receipts via email or SMS directly from the terminal.
Replacing a Malfunctioning or Damaged Terminal
If a payment terminal is damaged or not functioning correctly, merchants should contact Prahsys support for a replacement. Warranty and replacement options depend on the specific device.
Alternative Payment Processing Options
For merchants who prefer not to use a physical terminal, Prahsys offers a virtual terminal accessible through the merchant dashboard. This allows for manual payment processing and the ability to send secure payment links to patients.
Cleaning & Maintaining a Payment Terminal
To keep the payment terminal in good condition:
Wipe the screen and keypad with a soft, dry cloth.
Avoid using harsh chemicals or excessive moisture.
Keep the device free from dust and debris to maintain optimal performance.
For additional support or inquiries, merchants can contact Prahsys Customer Support for assistance with any hardware-related issues.