Scroll down past the billing information and you'll find Payment Audits. This is an internal notes section for your team. Any action taken on this payment — customer updates, refunds, status changes — is automatically logged here with a timestamp and the team member who made the change. You can also add your own notes manually. I'll type "this is a test" in the text field and click Add Note. This is great for keeping internal context on a payment — why a refund was issued, any patient communication notes, anything your team needs to know about this specific transaction.