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How to View and Manage Payment Details in Prahsys Merchant Dashboard

Learn how to read the Payment Details page in Prahsys — including transaction history, payment information, and how to link a customer to a payment.

Video Tutorial

Video Transcript

This is the Payment Details page. At the top, you can see the amount — one dollar — with a captured status badge and the payment description. On the left, you have Payment Information: the payment ID, merchant ID, date, and last updated timestamp. On the right is the Transactions panel. This shows every transaction tied to this payment. Right now, there's just the one capture for one dollar, processed through Phil's Terminal via Card Present.

Clicking Add Customer opens a window. The only required field is email. First name, last name, phone, and date of birth are all optional. When you enter an email and click search, the system checks your existing customers. If that email is already in your database, it will pull up the matching customer profile automatically. The customer section on this payment details page now shows their name and contact info. This customer link is what enables receipt emails, purchase history tracking, and gives you a full record of every payment tied to that individual.


What's on the Payment Details Page

Top bar

  • Payment amount and status badge — Captured, Partially Refunded, or Refunded

  • Payment description

  • Print Receipt, Send Receipt, and Refund action buttons

Payment Information

  • Payment ID — Unique identifier for this payment

  • Merchant ID — Your merchant account ID

  • Amount Requested — The original amount charged

  • Amount Captured — The net amount after any refunds

  • Date and Last Updated timestamps

Transactions

Every transaction tied to this payment appears here — captures, refunds, and partial refunds — each showing the terminal, source, operation type, and settlement status. As refunds are processed, new entries are added to this list.

How to Link a Customer to a Payment

If no customer was added when the payment was created, you can link one from this page at any time.

  1. Scroll to the Customer section and click Add Customer

  2. Enter the customer's email address — the only required field

  3. Click Search — if the email matches an existing customer, their profile populates automatically

  4. If no match is found, optionally fill in first name, last name, phone, and date of birth, then click Add Customer

Linking a customer enables receipt emails, attaches this payment to their purchase history, and makes them searchable across all future transactions.


Need Help? Contact Prahsys Support at [email protected] or call 1 (833) 222-6834.

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