Learn how to sign a patient up for a membership in four short steps, from their details to their first bill.
What This Video Covers
Member Info — Pick an existing customer by email, or enter a new member's details.
Select Membership Plan — Choose one of your plans or a custom membership, the notifications, and the start date. Learn more →
Payment Setup — Turn on Auto-Pay and choose a saved card or add a new payment method.
Confirm — Review the details and start the membership. Learn more →
Support — Message our team from the chat bubble in your dashboard. Learn more →
Video Transcript
Video Transcript
Welcome to Prahsys Tutorials. In this tutorial, you'll learn how to enroll a new member in four steps: enter their info, select a membership plan, set up payment, and confirm.
On the Memberships Overview, click Enroll New Member. The four steps appear across the top, so you always know where you are. Start with the member's email. If they're already in Prahsys, pick them from the list, and their details fill in for you. For a new member, enter their first and last name. Phone and date of birth are optional. Then click Continue.
Next, choose a membership plan. Each card shows the plan's price and how often it bills. Click View details to see everything a plan includes, such as cleanings, exams, and X-rays. If a patient needs something different, choose Custom Membership and set your own amount and billing frequency. Click a plan to select it. Then choose whether the member gets billing receipts and reminders by email, by text message, or both. Last, pick a start date. Choose Today to charge the first payment right away, or pick a day in the future, like this one. Click Continue.
Payment Setup shows what the member will be charged, and when. Leave Auto-Pay on to bill the card automatically every billing period. To use a new card or bank account, click Add a payment method. Or, as here, pick one of the member's saved cards. Then click Continue.
Finally, review the details and click Start Membership. With a start date of today, the first payment is charged right away. With a future date, like this one, the first bill is scheduled for that day. Prahsys saves the membership and schedules the first payment, and your new member is all set. From here, you can enroll another member, or view the new membership. That's how to enroll a new member in Prahsys. If you have questions, click the chat bubble in the bottom corner, then Send us a message. Our support team is happy to help. Thanks for watching Prahsys Tutorials.
Quick Steps
Click Enroll New Member on the Memberships Overview (or on the Memberships list). The four steps appear across the top.
Member Info
Start typing the member's Email. If they're already one of your customers, pick them from the list and their details fill in.
For a new member, enter their First Name and Last Name. Phone and Date of Birth are optional.
Click Continue. This saves the member's details.
Select Membership Plan
Click a plan's card to select it. Each card shows the price and how often it bills; click View details to see what's included. Learn more →
For a one-off price, choose Custom Membership and enter a Membership Plan Name, an optional Description, the Amount, and the Billing Frequency (Daily, Weekly, Bi-Weekly, Monthly, or Yearly).
Under Notifications, choose Email notifications, Text message notifications, or both, for billing receipts and reminders.
Under Plan Start Date, choose Today to charge the first payment when you finish, or pick a future date to schedule the first bill for that day.
Click Continue.
Payment Setup
Check what the member will be charged and when.
Leave Auto-Pay on to bill the saved payment method every billing period.
Pick one of the member's saved cards, or click Add a payment method, enter a card (or a bank account, if ACH is on for your practice), and click Save payment method.
Click Continue.
Confirm
Review the member, plan, billing cycle, amount, start date, and Auto-Pay.
Click Start Membership. With a start date of today, the first payment is charged right away; with a future date, the first bill is scheduled for that day.
When it's done, click Enroll Another Member or View Membership. Learn more →
Quick Tip: Collect the payment method at the front desk while the patient is with you, so their first bill goes through without a follow-up.
Need Help? Contact Prahsys Support at [email protected] or call 1 (833) 222-6834.
